Understand the customer's catering type, the number of tableware, washing frequency as well as the characteristics of the catering industry in the target market, tableware type and other needs, recommend the appropriate commercial dishwasher models and configurations, such as recommending conveyor belt dishwasher for large restaurants, recommending hood-type dishwasher for small restaurants.
Provide multi-language detailed product descriptions, brochures and other documents, detailing the characteristics of the dishwasher, technical parameters, energy consumption, etc., to help customers understand the performance of the product.
Use video conference online demonstration and other ways to show our showroom to customers, carry out dishwasher operation demonstration, so that customers can intuitively feel the cleaning effect of dishwashers and the operation process. Answer customers' questions through remote communication to facilitate the deal.
Assist customers in arranging the transportation of dishwashers to ensure safe and timely arrival at the destination. Meanwhile, help customers complete customs clearance procedures and provide relevant documents and information required for the process.
Offer detailed, multi-language installation guidance videos and graphic tutorials. Provide online guidance for customers, or conduct real-time installation process guidance for customers or local technicians via video conference, and troubleshoot problems encountered. Ensure the dishwasher is properly connected to water, electricity, gas and other utilities, and debug the equipment to its optimal operating state.
Provide customers with online operational training, covering tableware placement, program setting, daily maintenance and other key contents. Record training videos for customers, enabling them to access and learn the content at any time.
We set up parts warehouses abroad or cooperate with local qualified suppliers to guarantee the timely supply of genuine original parts. In the meantime, we provide detailed parts replacement instructions, making it convenient for customers or local maintenance personnel to carry out replacement work efficiently.
We clearly define the warranty period and coverage scope of our commercial dishwashers. We respond to and follow up on customer complaints and equipment problems in a timely manner, with a commitment to ensuring customer satisfaction throughout the service process.
Headquarters
Building 2, Meixinda Science Park, Zhanhui Road, Guangming New District, Shenzhen, Guangdong, China
Factory Address
Building B, Dahong Technology Park, Lianxing 5th Road, Huiyang District, Huizhou, Guangdong, China
English
